Known for his warm presence, Yates is a founding member of the Lumen Light team, coming from a long line of amiability. "The Hospitality Butler," draws on years of experience and has an extra special soft touch when dispensing comfort and peace of mind. For Yates, his duties include dispensing reward to those deserving, seeing to the refined extras available as part of the team's daily mission. Yates is refined and versatile, making him especially attuned to the finer points of life.