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Olivia is synonymous with detail. As a member of the Lumen Light Team, she is known as "The Concierge," always aware of the minor things. Whether it's a need or luxury, Olivia comes through in a pinch. With a love of service and singular of purpose, Olivia has a keen sense of visitor's needs and wants, anticipating them before they occur. It has been said that the concierge is gifted with a sixth sense and an eagerness to go above and beyond that is unmatched in any way. This description rings true (like the bell on her head) for Olivia.